1. Introduction

Tamarind ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Name and contact information (email address, phone number)
Billing address and payment information
Booking preferences and history
Identification documents (when required for verification)
Communication preferences

2.2 Payment Information

Payment information is processed securely through Razorpay, our payment gateway provider. We do not store your complete payment card details on our servers. Razorpay handles all payment processing in accordance with PCI DSS compliance standards.

For more information about Razorpay's privacy practices, please visit: https://razorpay.com/privacy

2.3 Automatically Collected Information

We may automatically collect certain information when you visit our website:

IP address and location data
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your bookings and reservations
To process payments through Razorpay
To communicate with you about your bookings, including confirmations and updates
To respond to your inquiries and provide customer support
To send you marketing communications (with your consent)
To improve our website and services
To detect and prevent fraud and unauthorized access
To comply with legal obligations and enforce our terms
To analyze usage patterns and trends

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Payment Processing

We share payment information with Razorpay to process your transactions. Razorpay is a PCI DSS compliant payment gateway that securely processes your payment information.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, customer service, and marketing services.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Payment information is processed through Razorpay's secure payment infrastructure, which is PCI DSS Level 1 certified. We do not store complete payment card details on our servers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activities on our website.

Types of cookies we use:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to processing of your personal information
Portability: Request transfer of your personal information
Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at stay@tamarindresort.com

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Booking and transaction records are typically retained for a minimum of 7 years to comply with legal and accounting requirements.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: stay@tamarindresort.com

Phone: +1 (234) 567-890

Address: Tamarind Bay, Paradise Island, Tropical Haven