Last updated: December 12, 2025
This Refund and Cancellation Policy outlines the terms and conditions for cancellations and refunds of bookings made through Tamarind. By making a booking, you agree to the terms set forth in this policy.
2.1 Cancellation by Guest
Guests may cancel their booking subject to the following terms:
2.2 Cancellation by Tamarind
In the rare event that we need to cancel your booking due to circumstances beyond our control (natural disasters, property maintenance, etc.), we will provide a full refund or offer alternative dates at no additional cost.
2.3 How to Cancel
All cancellation requests must be submitted in writing via email to stay@tamarindresort.com or by calling our customer service at +1 (234) 567-890.
Cancellation requests must include your booking reference number and the reason for cancellation.
3.1 Refund Processing
Refunds, when applicable, will be processed to the original payment method used for the booking. The refund amount will be calculated according to the cancellation policy outlined above.
3.2 Refund Timeline
3.3 Payment Gateway Processing
All refunds are processed through Razorpay, our payment gateway provider. The refund will be credited to the same payment method used for the original transaction (credit card, debit card, UPI, net banking, etc.).
Please note that Razorpay may charge a processing fee for refunds, which will be deducted from the refund amount. For more information, please refer to Razorpay's terms at https://razorpay.com/terms.
3.4 Partial Refunds
In case of partial cancellations (e.g., reducing the number of nights or rooms), refunds will be calculated on a pro-rata basis according to the cancellation policy.
4.1 Date Changes
Guests may request to modify their booking dates subject to availability. Date changes requested more than 30 days before the original check-in date may be made free of charge, subject to availability and any price differences.
Date changes requested less than 30 days before check-in will be treated as a cancellation and rebooking, subject to the cancellation policy.
4.2 Room or Service Modifications
Modifications to room types or additional services may be made subject to availability and payment of any price differences. Please contact us at least 7 days before check-in for modifications.
5.1 Force Majeure
In cases of force majeure events (natural disasters, pandemics, government restrictions, etc.), we will work with guests to provide flexible options, including full refunds or date changes without penalty.
5.2 Medical Emergencies
Cancellations due to medical emergencies may be considered for full or partial refunds on a case-by-case basis. Supporting documentation may be required.
5.3 Travel Restrictions
If travel restrictions prevent you from reaching our property, we will offer a full refund or allow you to reschedule your booking at no additional cost.
Some special offers, promotional rates, or last-minute bookings may be marked as non-refundable. These bookings cannot be cancelled or modified, and no refund will be provided.
Non-refundable bookings will be clearly marked at the time of booking, and you will be required to confirm your acceptance of these terms before completing the payment.
If you have any concerns about your booking or refund, please contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving all issues amicably.
Unauthorized chargebacks may result in additional fees and may affect your ability to make future bookings with us.
For cancellation requests, refund inquiries, or any questions about this policy, please contact us:
Email: stay@tamarindresort.com
Phone: +1 (234) 567-890
Business Hours: Monday - Sunday, 9:00 AM - 6:00 PM
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. The policy applicable to your booking will be the one in effect at the time of your booking.
We recommend reviewing this policy before making a booking to understand the current terms and conditions.